Watch each question find its path.
Three real templates — from a first reply to support routing and human handoff. Each one is running exactly as it ships: no edits, no staging; every tap you see is a customer's.
A comment starts it
MORE — the DM opens with one question, not a wall of links.
They choose the lane
Three taps — learn, shop, talk — and each lane gets its own answer.
Each tap gets its next step
Every person who chooses a lane gets the reply built for it.
The menu meets them first
Order status, product question, something else — one tap sorts the queue.
Common cases close themselves
The everyday answers resolve right in the chat, instantly.
Humans get the human cases
One tap hands the thread to your team — and the bot steps aside on that conversation.
Intent gets tagged
Order help, tech issue, or a human — their choice records the right support intent.
Each request finds its path
Common questions get a tailored reply; human requests alert your team.
The handoff is real
Your team is notified, the thread is theirs, and automation stands down while they work.
Built for teams, not just accounts.
Shared inbox, roles, human handoff, analytics — the parts that make automation safe to run at brand scale.
One inbox, whole team
Every DM in one shared inbox, with roles and manual assignment — the right teammate can take over without passing a phone.
Automation knows when to step aside
The moment a human takes over, automation pauses itself on that thread — no flow talking over your team.
Launches you can measure
Goals and analytics follow the drop from first comment to final sale — which post, which reply, which path converted.
Scale the launch. Keep the human touch.
Answer the first question, sort repeat asks, and bring conversations that need judgment into one shared inbox — so the team stays focused when comments surge.